The design will need to be regenerated because the version of the design you download is the one made at the time of purchase. You can regenerate the downloadable file by using your courtesy edit. Go to your Order History or the Download Options page and select Make a Correction. The design will open in the editor. Click Save and Recreate when done. Access the new file via the emailed link or your Order History.
Your design may have an image or background that requires “artist attribution” or you may have customized a template that had a watermark in the art it uses. In either case contact Customer Support, we can refund your order.
Please check your spam folder or check that there is no other email address associated with your PosterMyWall account. You can always access your download orders in your Order History.
Three courtesy edits are available with each download order to use in case you made a typo or mistake in your design. You can use courtesy edits by using the Make a Correction option found in your Order History or the Download Options page. You’ll need to purchase another download if the three courtesy edits have been applied.
We offer Amazon Pay, Visa, Mastercard and American Express for your purchases. We accept Visa, Mastercard and American Express for PosterMyWall Premium payments.
To remove your email from our mailing list you can click on the Unsubscribe option in any of the emails sent by PosterMyWall or contact Customer Support and we can unsubscribe your email for you.
Contact Customer Support and tell us more about your nonprofit and what products you are interested in.
PosterMyWall lets you create stunning promotional graphics and videos without needing any design skills. Customize thousands of templates for posters, flyers, social media posts and many other marketing graphics. Download for free or order high quality prints. Easily work on your computer, tablet or phone.
It is free to use our site and to create an account. We offer free basic quality image downloads. You only pay if you need a high resolution file of your design. See our Products Catalog.
PosterMyWall's easy to use online editor lets anyone customize thousands of beautiful image and video templates in our gallery. Unlike other websites, you can easily switch between an image and video designs - ideal for turning an image into an eye-catching video. You can also easily resize your designs (for free) and work on the go on tablets and mobiles.
The PosterMyWall.com watermark is on the online preview and free downloads for proprietary purposes. It will not be on the final product i.e the actual downloaded files and print orders. Getty Premium Content watermarks are not on paid product but will be on the online previews and free downloads.
Image downloads are available in JPG/PNG and PDF formats. We offer all standard sizes for social media and print use, as well as custom sizes.
3 courtesy edits are permitted. The option to use a courtesy edit is available on the Download Options page of your order or your Order History page. Look for a ‘Make a Correction’ button. You will be prompted to edit your design. When done editing click Save and Recreate. You will be sent the link to the updated design or you can access via your Order History.
This usually occurs when you have more than one PosterMyWall accounts and you click on the Download Order link while logged into another account which was not the one the order originated from. Log out of the account and then log into the account from which you placed the order.
Open your design in the editor. Click the Download button. Select the Free option for a basic quality JPG/PNG of your image or a watermarked MP4 of your video.
No. Social media size designs do not have the PosterMyWall.com watermark - only the larger sized designs do.
Videos can be downloaded as .MP4 and .GIF files. You can change the size and duration of videos from the Download Options page as well.
Basic quality video downloads for personal use are available for free. The maximum duration is 21 seconds and it will have a large watermark. To download your video for free, open it in the editor and click the Download button. Select the Free option.
It takes about 10 minutes or less, depending on the duration of the video.
You cannot use a courtesy edit to change stock videos after a design has been purchased but you can swap it with your own video or edit other elements (text & graphics) on the design.
Yes. You can modify the duration of the video on the Download Options page by changing the speed or looping the video.
While most platforms have their own specifications, thanks to Sprout Social, we have a handy little cheat sheet that you can use to decide which layout to use when uploading to your preferred social media account.For more specific information on sizes for posting videos on Facebook and Instagram see the official guide from Facebook.
Recommended video dimensions for Facebook Cover Videos is 820x462, or an aspect ratio of 16:9. Duration must be at least 20 - 90 seconds long, which you can adjust on the Download Options page.
Music cannot be added yet. We are working on adding this feature so stay tuned.
Apple's iOS does not allow videos to be downloaded from Safari. You can get the video on your phone through one of the following ways:
You can the select a smaller file size in the Download Options page by clicking on the smaller size version. You can also reduce the duration from this page, which will make the video smaller in size.
If you click the play button on a video that you have saved in your My Stuff, it will start to load a 5 second preview. To view the entire video, open your design in the editor. We only show full-length previews of templates in the Gallery.
The ability to embed is not available at this time, but we are working on it.
Facebook compresses video uploads, even if they're HD, for more efficient playback. You can try to change your Facebook settings to "HD if available", otherwise it will play in Facebook's default setting. You can also try to upload the "low" or "medium" quality, for faster playback.
PosterMyWall Premium is a cost effective option for customers with frequent need for high resolution image or video downloads. PosterMyWall Premium subscribers get:
You can sign up for PosterMyWall Premium from this page.
PosterMyWall Premium subscribers can use credits to download high-resolution images and videos. Image downloads are 1 credit and video downloads are 3 credits.
You can buy packs of credits. Go to your Order History and select PosterMyWall Premium Billing. There are 3 options to purchase additional credits.
You get video downloads as low as $7.39 per video when you buy the 100 credit pack and use 3 credits for a video download.
If you are prompted to pay for the download it may be due to the following:
Yes. Go to your Order History and select PosterMyWall Premium Billing. There will be an option to change your subscription plan.
If your current account is also a Classroom Account or a Template Designer Account, you cannot use this account for a PosterMyWall Premium subscription.
Yes. You can cancel your Subscription in the PosterMyWall Premium Billing section in your Order History.
You will have until the date that was set to be the renewal date to use your available credits. The specific date will be displayed when you cancel. The credits will be unusable after the stated date.
If you are an active PosterMyWall Premium subscriber your credits do not expire. Unused credits carry - over to the following month.
We offer multiple options for sharing your designs. You can share via email, via Facebook Post, or as a photo in your Facebook albums. You can share a link to your design on Twitter, Pinterest or use the link or HTML snippet for sharing manually or embedding in blogs. All options are available in the 'Share' dialog in the editor or in your My Stuff page.
To invite others to edit your design, click the Share option and then select the option to Let Others Edit Your Design. You can get a shareable link or send a email invitations to edit.
Yes. The use of Shared Folders is another option for collaboration. With folders you can work with colleagues on a group of designs. You can set permissions of the shared folder to allow contributors to edit designs, add new designs, copy designs or to invite new contributors to the folder.
Email is the best method to get your support issues addressed. Email Customer Support a brief description of the issue. If you are inquiring about an order please provide your PosterMyWall account email address used to place the order. For other inquiries please see the Contact Us page.
We'd love to hear from you. Please see the Contact Us page or tell us about your idea using the feedback form.
Go to the Edit Profile page. Scroll down to the Manage Login Email section. If your email isn't verified, (if your email is verified, skip to the next paragraph) click Request Verification Link. A verification link will be sent to your email. Open the link in the email to verify your email address.Once your email has been verified, go to Edit Profile again, scroll down and click Change Login Email. Enter in your new email address. A new verification link will be sent to your email. Open the link in that email to change your email.
Use our Password Reset form. If you still have issues logging in, check to see if you actually login via your Facebook or Google credentials, instead of an email and password.
Invoices are available in your Order History.
Processing times vary depending on the payment method selected but typically process within minutes.
Customers who belong to the Design Community can earn money by selling their designs on a variety of print and digital products. Earn 10% royalty on prints and 35% royalty on downloads. Get Started as a template designer.
We like to see at minimum 10 templates in your account that you have designed that reflect the creativity and ease offered by our tools - and of course they should be easily customizable.
Designers with at least $50 in royalties will be paid via PayPal no later than the first week of every month provided we have the requisite information. If you are a U.S. designer we require information necessary to complete a IRS Form 1099 for royalties paid. Please contact amabel (at) postermywall.com to provide this information.
We hate spam as much as you do. We will never give out your information to third-parties for commercial use or to spammers.
Yes, we value our relationship with Facebook and are fully compliant with their Developer Policies.
Access to your Facebook account is set by permissions set by the users and never performed without your approval.
If you created an account via Facebook, you can change it to a email and password login by going to the Edit Profile page and setting a password. Then in your Facebook privacy settings remove the Posters app.
We are here for you. Visit the Help Center.
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