Frequently Asked Questions

Featured

Getting Started

What does PosterMyWall do?

PosterMyWall lets you create stunning promotional graphics and videos without needing any design skills. Customize thousands of templates for posters, flyers, social media posts and many other marketing graphics. Download for free or order high quality prints. Easily work on your computer, tablet or phone.

How much does creating a design cost?

It is free to use our site and to create an account. We offer free basic quality image downloads. You only pay if you need a high resolution file of your design. See our Products Catalog.

How is PosterMyWall different than other online design platforms?

PosterMyWall's easy to use online editor lets anyone customize thousands of beautiful image and video templates in our gallery. Unlike other websites, you can easily switch between an image and video designs - ideal for turning an image into an eye-catching video. You can also easily resize your designs (for free) and work on the go on tablets and mobiles.

Can I remove the PosterMyWall.com or Premium Content watermarks?

The PosterMyWall.com watermark is on the online preview and free downloads for proprietary purposes. It will not be on the final product i.e the actual downloaded files and print orders. Getty Premium Content watermarks are not on paid product but will be on the online previews and free downloads.

Image Downloads

What formats and sizes are available for image download orders?

Image downloads are available in JPG and PDF formats. We offer all standard sizes for social media and print use, as well as custom sizes.

What if I made a mistake on my download order?

3 courtesy edits are permitted. The option to use a courtesy edit is available on the Download Options page of your order or your Order History page. Look for a ‘Make a Correction’ button. You will be prompted to edit your design. When done editing click Save and Recreate. You will be sent the link to the updated design or you can access via your Order History.

Why do I get the message “You do not have access to this design”?

This usually occurs when you have more than one PosterMyWall accounts and you click on the Download Order link while logged into another account which was not the one the order originated from. Log out of the account and then log into the account from which you placed the order.

How do I download for free?

Open your design in the editor. Click the Download button. Select the Free option for a basic quality .JPG of your image or a watermarked .MP4 of your video.

Do free downloads of social media size designs have the PosterMyWall watermark?

No. Social media size designs do not have the PosterMyWall.com watermark - only the larger sized designs do.

Video Downloads

What formats and sizes are available for video download orders?

Videos can be downloaded as .MP4 and .GIF files. You can change the size and duration of videos from the Download Options page as well.

How do I download for free?

Basic quality video downloads for personal use are available for free. The maximum duration is 21 seconds and it will have a large watermark. To download your video for free, open it in the editor and click the Download button. Select the Free option.

How long does it take for a video order to process?

It takes about 10 minutes or less, depending on the duration of the video.

What if I made a mistake on my video download order?

You cannot use a courtesy edit to change stock videos after a design has been purchased but you can swap it with your own video or edit other elements (text & graphics) on the design.

Can I change the duration of my video download?

Yes. You can modify the duration of the video on the Download Options page by changing the speed or looping the video.

What are recommended design sizes for videos on social media?

While most platforms have their own specifications, thanks to Sprout Social, we have a handy little cheat sheet that you can use to decide which layout to use when uploading to your preferred social media account.
For more specific information on sizes for posting videos on Facebook and Instagram see the official guide from Facebook.

Why am I having trouble uploading my Facebook Cover Video?

Recommended video dimensions for Facebook Cover Videos is 820x462, or an aspect ratio of 16:9. Duration must be at least 20 - 90 seconds long, which you can adjust on the Download Options page.

Can we add music to videos?

Music cannot be added yet. We are working on adding this feature so stay tuned.

Why can't I download my video onto my iPhone or iPad?

Apple's iOS does not allow videos to be downloaded from Safari. You can get the video on your phone through one of the following ways:

  1. Download your video from a browser on a computer and email it to yourself on Gmail. The Gmail app on iPhones allows the option of directly downloading videos.
  2. You can download the video on your computer and transfer it to your phone via iTunes. Once it's in your camera roll you will be able to upload it onto other apps such as Instagram.
  3. From the Download Options page, save your video to Google Drive or Dropbox instead of downloading it to your phone. Then use either app to download it to your phone or share to social media.

The video file is too large to share via email, how can I reduce the size?

You can the select a smaller file size in the Download Options page by clicking on the smaller size version. You can also reduce the duration from this page, which will make the video smaller in size.

Why does the video not play completely?

If you click the play button on a video that you have saved in your My Stuff, it will start to load a 5 second preview. To view the entire video, open your design in the editor. We only show full-length previews of templates in the Gallery.

Can I embed my purchased videos in blogs and web pages?

The ability to embed is not available at this time, but we are working on it.

Why is my video download blurry on Facebook?

Facebook compresses video uploads, even if they're HD, for more efficient playback. You can try to change your Facebook settings to "HD if available", otherwise it will play in Facebook's default setting. You can also try to upload the "low" or "medium" quality, for faster playback.

Print Orders

What shipping options are available?

We offer ground (5-7 business days), 2-3 business days 1-2 business days. Excludes weekends and holidays. We do not ship to P.O. Boxes or APO.

Will my prints be shipped folded up?

Unfinished prints ship flat, or rolled in a tube. Prints are never folded to avoid creases.

When will I receive my order?

Prints take 1 full business day prior to shipping. Mounts, framed prints and bulk items can take up to 3 business days before shipping. Delivery will depend on production time, the type of shipping selected and delivery location. Production and shipping times are business days only. Excludes weekends and holidays.

How can I get a refund on my order?

If you are dissatisfied with your order please contact Customer Support and we will do our best to assist. You can see our Refund Policy here.

Can I cancel my order OR change my print order?

Any changes to a print order or cancellation must be made within 30 minutes of purchase. Due to the customized nature of our products, orders cannot be cancelled once they are in production. Contact Customer Support to make changes.

What if I make a mistake on my print order?

Contact Customer Support immediately. If it is beyond the 30 minute window we will make every attempt to accommodate your changes.

PosterMyWall Premium Subscription

What do I get with a Premium Subscription?

PosterMyWall Premium is a cost effective option for customers with frequent need for high resolution image or video downloads. PosterMyWall Premium subscribers get:

  1. Unlimited high quality downloads of original (not based on Gallery templates) designs.
  2. 3 credits when you first join. 2 credits each month with unlimited edits for 30 days. Image downloads are 1 credit and video downloads are 3 credits. Credits do not expire on active subscriptions. Unused credits will carry over.
  3. Getty images are included but have a maximum of 3 edits.
  4. Option to purchase credit packs at a discount. Video download costs as low as $7.39 with a purchase of the 100 credits pack.
  5. Ability to upload your own custom fonts.

How do I sign up for a subscription account?

You can sign up for PosterMyWall Premium from this page.

What are credits?

PosterMyWall Premium subscribers can use credits to download high-resolution images and videos. Image downloads are 1 credit and video downloads are 3 credits.

How do I get more credits?

You can buy packs of credits. Go to your Order History and select PosterMyWall Premium Billing. There are 3 options to purchase additional credits.

  • 20 credits pack at $55.95
  • 50 credits pack at $124.95 (Save $25!)
  • 100 credits pack at $245.95 (Save $53!)

If I plan to download videos - what is the best value for the money?

You get video downloads as low as $7.39 per video when you buy the 100 credit pack and use 3 credits for a video download.

Why am I being charged $2.99?

If you are prompted to pay for the download it may be due to the following:

  1. You do not have enough credits to apply to the image download.
  2. The 30 day period within which you have unlimited edits has expired.
  3. The design has a Getty image which has a 3 edit limit.

Can I upgrade from a 3 month subscription to a 1 year subscription?

Yes. Go to your Order History and select PosterMyWall Premium Billing. There will be an option to change your subscription plan.

Why am I getting a message that I have to create a new account to get a Subscription - can't I upgrade my current account?

If your current account is also a Classroom Account or a Template Designer Account, you cannot use this account for a PosterMyWall Premium subscription.

Can I cancel my subscription?

Yes. You can cancel your Subscription in the PosterMyWall Premium Billing section in your Order History.

What happens to my credits when I cancel my subscription?

You will have until the date that was set to be the renewal date to use your available credits. The specific date will be displayed when you cancel. The credits will be unusable after the stated date.

Do credits expire?

If you are an active PosterMyWall Premium subscriber your credits do not expire. Unused credits carry - over to the following month.

Order Issues

What happens if I am not happy with my print?

At PosterMyWall, your satisfaction is our number one concern. Please contact customer service. We are happy to work with you to make sure you receive products that meet your expectations.

Can I get a refund if I am not satisfied with my print?

Due to the personalized nature of our products we take extra care that customers are notified of any quality issues. It is the customer’s responsibility to respond to email inquiries from customer support. We may ask you to return samples of defective merchandise for inspection. Shipping charges on the original order will be refunded if the entire order is returned, or if the return is necessary due to our error. We are unable to issue refunds for return shipping charges. Please allow two to four weeks once we receive your return for your refund to be processed.

Can I get a reprint of my poster if I am not satisfied with the poster?

PosterMyWall will reship at no charge a product that has a merchandise defect based on the quality of workmanship. This includes errors made in the production of the product but does not apply to subsequent edits by customers after order placement or a “change of mind”.

Can I get a refund on shipping charges?

If you receive a product that has a merchandise defect based on the quality of workmanship of PosterMyWall, we correct the poster, reprint and reship at no charge. These include errors made by us in the production of your product. This does not apply to subsequent edits by customers after order placement or “change of mind”.

Do you review our posters before you print them?

All print orders go through a review process. We notify customers via email if there are any quality issues with their designs. Failure to respond may result in the order being cancelled or delay shipping to the customer. If we proceed with your order and you are not satisfied with it, your account may receive merchandise credit for the cost of the product. Shipping costs cannot be refunded.

Sharing and Collaboration

How can I share my design on PosterMyWall with someone?

We offer multiple options for sharing your designs. You can share via email, via Facebook Post, or as a photo in your Facebook albums. You can share a link to your design on Twitter, Pinterest or use the link or HTML snippet for sharing manually or embedding in blogs. All options are available in the 'Share' dialog in the editor or in your My Stuff page.

How do I get someone else to add to my design on PosterMyWall?

To invite others to edit your design, click the Share option and then select the option to Let Others Edit Your Design. You can get a shareable link or send a email invitations to edit.

Is there a way to invite multiple people to collaborate on design projects involving multiple designs?

Yes. The use of Shared Folders is another option for collaboration. With folders you can work with colleagues on a group of designs. You can set permissions of the shared folder to allow contributors to edit designs, add new designs, copy designs or to invite new contributors to the folder.

Customer Support

I'm having an issue, what's the fastest way of contacting PosterMyWall?

Email is the best method to get your support issues addressed. Email Customer Support a brief description of the issue. If you are inquiring about an order please provide your PosterMyWall account email address used to place the order. For other inquiries please see the Contact Us page.

Are you interested in hearing my product ideas?

We'd love to hear from you. Please see the Contact Us page or tell us about your idea using the feedback form.

User Accounts

Can I update my email address?

You'll need to contact Customer Support to change your account email address.

I forgot my password. How do I login?

Use our Password Reset form. If you still have issues logging in, check to see if you actually login via your Facebook or Google credentials, instead of an email and password.

Payment and Billing

What payment options do you accept?

We offer Amazon Pay, Visa, Mastercard and American Express for your purchases. We accept Visa, Mastercard and American Express for PosterMyWall Premium payments.

Where can I get a copy of my invoice?

Invoices are available in your Order History.

How long does it take to process my payment?

Processing times vary depending on the payment method selected but typically process within minutes.

Designers

How can I make money with my designs?

Customers who belong to the Design Community can earn money by selling their designs on a variety of print and digital products. Earn 10% royalty on prints and 35% royalty on downloads. Get Started as a template designer.

How do I unlock my complete Designer Profile?

We like to see at minimum 10 templates in your account that you have designed that reflect the creativity and ease offered by our tools - and of course they should be easily customizable.

How do I get paid?

Designers with at least $50 in royalties will be paid via PayPal in the first week of every month. If you are a U.S. designer we require information necessary to provide a 1099 for royalties paid. You have the option to provide the information via a secured link or by contacting amabel (at) postermywall.com.

Privacy

Should I be worried that PosterMyWall will disclose my information to spammers?

We hate spam as much as you do. We will never give out your information to third-parties for commercial use or to spammers.

Is PosterMyWall compliant with Facebook regulations?

Yes, we value our relationship with Facebook and are fully compliant with their Developer Policies.

Will PosterMyWall access and share my Facebook account without my permission?

Access to your Facebook account is set by permissions set by the users and never performed without your approval.

How do I disconnect PosterMyWall from my Facebook account?

If you created an account via Facebook, you can change it to a email and password login by going to the Edit Profile page and setting a password. Then in your Facebook privacy settings remove the Posters app.

How do I unsubscribe from marketing emails?

To remove your email from our mailing list you can click on the Unsubscribe option in any of the emails sent by PosterMyWall or contact Customer Support and we can unsubscribe your email for you.

How do I disconnect PosterMyWall from my Google account?

  1. Login to the Google account that you want to disconnect.
  2. Go to https://myaccount.google.com/.
  3. Click on the Apps with account access link.
  4. Look for PosterMyWall in the list apps.
  5. Select the PosterMyWall app and click the Remove Access button.

How do I disconnect PosterMyWall from my Dropbox account?

  1. Login to the Dropbox account that you want to disconnect.
  2. Go to https://www.dropbox.com/account.
  3. Select the Connected apps tab/section.
  4. Scroll down to the Linked apps section and remove PosterMyWall.

Design Studio by PosterMyWall
How a Principal Incorporated Visual Learning in School

Quentin is a principal and motivator at the Childersburg High School but managing the school is only a small part of his job. He also works to motivate students, teachers and the community, and inno

Using Classroom Accounts for Interactive Learning

Here’s a quick overview of the PosterMyWall Classroom Accounts. As a teacher, use Classroom Accounts to make learning a creative and interactive experience.

A Designer’s Guide to Earning Through PosterMyWall

A detailed guide on earning by creating and selling designs online. This includes a step-by-step process of signing up as a designer on PosterMyWall and additional insights to improve your design ex

© 2018 250 Mils LLC, All Rights Reserved. PosterMyWall is a trademark of 250 Mils LLC.