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PosterMyWall FAQ

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About PosterMyWall

What is PosterMyWall?

PosterMyWall is the easiest way for small businesses to create pro-level marketing. It bundles free design templates, event calendars and ticketing, social media, and email marketing – all powered by smart AI tools. Design graphics and videos or create with AI, then publish them to social media, email campaigns, event pages, print and digital signage, and plan it all in the Content Planner. Over 30 million people use PosterMyWall worldwide.

Is PosterMyWall free?

Yes. Creating an account, designing and downloading basic-quality files are free. High-quality downloads on the free plan start at $5.99, or you can subscribe to PosterMyWall Premium for unlimited high-quality downloads plus AI, social, email and event tools. Premium has a 14-day free trial.

What can I make for free?

The free plan includes 3.3M+ design and email templates, free resizing, audio and video recording and editing, stock assets, the Content Planner, email signup forms, 1 connected social account, email design with HTML export, and 2 event pages a month with up to 100 registrations. Downloads are basic quality: images free (multi-page designs up to 9 pages), and videos watermarked and limited to 21 seconds. Free social posts carry a watermark unless you buy the design. Social-media-size image downloads have no PosterMyWall watermark.

Who is PosterMyWall for?

PosterMyWall is a marketing platform for small and local businesses. It bundles free design templates with a full AI-powered marketing suite: social media publishing, email marketing, event promotion, and ticketing. It's built for people who market without a design team, including small businesses, restaurants, bars, churches, nonprofits, schools, bands, retail, real estate and event organizers.

How is PosterMyWall different from Canva and other design tools?

PosterMyWall is an AI-powered marketing and design platform for small businesses. It bundles everything you need to connect with customers and grow: free design templates, event ticketing, social media, email marketing, and more. Design-only tools stop at the graphic; in PosterMyWall the same design becomes a scheduled social post, an email campaign or a ticketed event page. Resizing is free, and any image design switches to video in one click. Compare PosterMyWall vs Canva, vs Adobe Express, vs VistaCreate, vs Buffer and vs Hootsuite.

Can PosterMyWall replace several marketing tools?

For most small businesses, yes. PosterMyWall is a marketing platform for small and local businesses. It bundles free design templates with a full AI-powered marketing suite: social media publishing, email marketing, event promotion, and ticketing. Premium costs $13 a month, compared with about $132 a month for separate tools like Canva, Buffer, Mailchimp, ChatGPT and Eventbrite. See the best marketing tool comparison.

Does PosterMyWall have a mobile app?

Yes. PosterMyWall is available on iOS and Android, and the web editor works on tablets and phones.

How many templates does PosterMyWall have?

PosterMyWall has more than 3.3 million design and email templates, covering flyers, posters, social posts, menus, invitations, banners, logos, business cards and more. Browse them by theme, size, video or email.

PosterMyWall AI

What is PosterMyWall AI?

PosterMyWall AI is a prompt-based assistant that creates designs, writes copy and suggests marketing campaigns from a simple description. You can also ask it to edit an existing design, for example changing colors or text. Start at Create with AI, or read the launch announcement.

How do I use PosterMyWall AI?

Open Create with AI, describe what you need (for example, "a Friday happy-hour flyer for my bar"), and PosterMyWall AI generates designs you can refine by chatting or open in the editor. Step-by-step guide: How to use PosterMyWall AI.

How much does PosterMyWall AI cost?

PosterMyWall AI is included with Premium and Premium Plus and runs on credits: 2 credits per image generated or edited, 10 credits per video with audio (7 without), 1 credit per 4K image download, and a 1-credit processing fee charged periodically during a chat. Premium includes 100 credits a month and Premium Plus 250, and you can buy more in packs from $19 for 100. Full details.

What AI tools does PosterMyWall have?

PosterMyWall's AI tools include:

See them all on the AI tools page.

Can PosterMyWall AI make flyers and posters?

Yes. Describe your event, offer or business and PosterMyWall AI generates editable flyer and poster designs. Try the AI flyer generator or AI poster generator.

Can PosterMyWall AI write social media captions and emails?

Yes. The AI caption generator writes post copy, and the AI email generator drafts marketing emails you can edit and send from PosterMyWall.

Can I create AI images on PosterMyWall?

Yes. Type a description into the AI image generator and add the result to any design. Guide: How do I create AI images on PosterMyWall?

Can I use AI-generated designs commercially?

Yes. AI-generated designs made on a Premium or Premium Plus plan can be used commercially, including flyers, social posts and email campaigns that promote your business. Standard copyright and trademark law still applies to any brand names or third-party content you add.

Plans, credits and billing

What's the difference between Free, Premium, Premium Plus and Teams?

Here's how the plans compare:

FeatureFreePremiumPremium Plus
Price (1 seat)$0$13/month$30/month
High-quality downloadsPay per download, from $5.99Unlimited, no watermarkUnlimited, no watermark
Monthly creditsNone100250
Social accounts13Unlimited
Email sendsExport only3,000/month10,000/month
Event pages2/month, 100 registrations10/month, unlimited registrationsUnlimited
Ticket salesNoYes: 3.5% fee, 5% after 1,000 tickets or $50,000 in total salesYes: 2.5% fee at any volume
Brand Kits—1, plus custom fontsUnlimited
Branded email addressNoNoYes

Prices shown are monthly billing. Billed yearly, Premium is $109 a year and Premium Plus $319 a year. Teams pay one price per tier (2–5, 6–10 or 11–100 seats) rather than per person. See the pricing page for current prices.

What do I get with PosterMyWall Premium?

Premium subscribers get:

  • Unlimited high-quality downloads with no watermark, including unlimited pages per file
  • Unlimited high-quality stock assets, including Getty images
  • 100 new credits every month for AI images, background removals, captions and extra email sends
  • Create with AI, the AI image and video generators, AI background remover, AI writer, AI subtitles and AI voiceover
  • 3,000 trackable email sends a month, with top-ups
  • 3 connected social accounts, with scheduling in the Content Planner
  • 10 event pages a month with unlimited registrations, reminder emails and ticket sales
  • Your own Brand Kit, custom fonts and spellcheck
  • Team collaboration and business profiles

Compare everything on the pricing page.

How do I sign up for Premium?

Choose monthly or yearly billing on the pricing page and click Upgrade now. You can also try Premium free for 14 days. Yearly billing saves 30%.

What are credits and do they expire?

Credits pay for AI and extra marketing actions. With PosterMyWall AI, each image generated or edited costs 2 credits, a video costs 10 credits with audio or 7 without, a 4K image download costs 1, and a 1-credit processing fee is charged periodically during chats. Premium includes 100 new credits a month and Premium Plus 250. Monthly plan credits expire at the end of each month; credits you buy in packs never expire. What are credits?

How do I buy more credits?

Go to Premium Billing, find Your Credits and click Buy more Credits. Purchased credits are available immediately and never expire.

PackPriceSaving
100 credits$19—
400 credits$67$9
1,000 credits$149$41
2,000 credits$293$87

How much does a single high-quality download cost?

On the free plan, high-resolution image downloads cost $5.99 for up to 9 pages and $14.95 for 10 or more pages. High-quality video downloads cost $5.99, or $14.95 if the design contains video footage or has 10 or more pages. Premium and Premium Plus include unlimited high-quality downloads. Files with multiple pages always download free at basic quality, up to 10 pages per file.

Can I switch from monthly to yearly billing?

Yes. Open Premium Billing and choose the option to change your plan. Yearly billing saves 30%.

How do I cancel my subscription, and what happens to my credits?

Cancel anytime in Premium Billing. You keep Premium until the end of your paid billing period, and your designs stay saved in your account. Unused monthly plan credits expire then. Purchased credits and email sends aren't lost: they become inactive and are available again when you resubscribe.

Why do I need a new account to subscribe?

Classroom accounts and Template Designer accounts can't hold a Premium subscription. Create a separate account for Premium.

What payment methods do you accept?

PosterMyWall accepts Visa, Mastercard, American Express, Discover, JCB, Diners Club, Apple Pay and Google Pay, plus EFTPOS in Australia, iDEAL in the Netherlands and UPI in India. Customers outside the US can also pay for one-off downloads with PayPal. Prices are available in local currencies including EUR, GBP, AUD, CAD, INR, PKR and MXN. Payments usually process within minutes. Payment options

Where can I find my invoice?

All invoices are in your Order History.

Do you offer discounts for nonprofits and schools?

Yes, nonprofits can apply for a discount. Submit the nonprofit discount form with your organization's name, website or social page, and 501(c)(3) status or your country's equivalent. See also PosterMyWall for nonprofits and schools.

Downloads

What file formats can I download?

Images download as JPG, PNG or PDF in any standard social or print size, or a custom size. Videos download as MP4 or GIF, and you can change their size and length on the Download Options page.

How do I download a design for free?

Open your design, click Download and choose Basic. Images download in WEBP, PNG, JPG, PDF or GIF, and multi-page designs under 10 pages are free. Videos download as a low-resolution MP4 or WebM with a large watermark, limited to 21 seconds. Free image downloads · Free video downloads

Why does my design have a watermark?

There are three kinds of watermark:

  • PosterMyWall.com watermark — appears on previews and free downloads of larger designs, never on paid downloads or prints. Social-media-size free downloads don't have it.
  • Getty Premium Content watermark — appears on previews and free downloads using Getty images, and is removed when you buy the download.
  • Artist attribution watermark — some images or template art require attribution. If one appears on a paid download, contact support for a refund.

I made a mistake after buying a download. Can I fix it?

Yes. On a free account, every download order includes 3 free courtesy edits. Go to Order History, click Make a correction, edit the design and click Save & recreate order. The new file appears in Order History. Premium and Premium Plus subscribers don't need courtesy edits: edit the design in My Stuff and download again for free.

Why do I see "maximum courtesy edits exceeded"?

You've used all 3 courtesy edits on that order. To change the design again, buy a new download.

Why do I see "You do not have access to this design"?

You're logged into a different PosterMyWall account from the one that placed the order. Log out, then log in with the account you ordered from.

How long does a video order take to process?

About 10 minutes or less, depending on the video's length.

Can I change the length of my video download?

Yes. On the Download Options page you can speed up, slow down or loop the video to change its duration.

Can I edit a video download after buying it?

Yes, with a courtesy edit you can change text, graphics and swap in your own video. Stock videos can't be swapped after purchase.

Can I add music or audio to videos?

Yes. Choose from thousands of free stock music tracks, audio clips and sound effects, searchable by genre, mood or instrument, or upload or record your own audio. Premium adds AI voiceover and AI subtitles. Stock audio guide.

How do I get a video onto my iPhone or iPad?

Save it to Google Drive or Dropbox from the Download Options page, then open it in that app on your phone. Alternatively, download it on a computer and email it to yourself, then save it from the Gmail app.

My video file is too big to email. How do I make it smaller?

On the Download Options page, pick a smaller size or shorten the duration.

Why doesn't my video play all the way through?

Videos in My Stuff show a 5-second preview. Open the design in the editor to watch it in full.

Why is my video blurry on Facebook?

Facebook compresses all uploads. Set Facebook video playback to "HD if available," or upload the low or medium size for faster playback.

What video sizes should I use for social media?

Pick the matching template size and PosterMyWall sets the dimensions for you: Instagram reels, TikTok videos, YouTube thumbnails and more under social media templates.

Can I embed my videos on a website?

Yes. You can share designs as web links and embed them on webpages; the free plan has limits, and Premium includes unlimited web links and embeds. For events, use the embeddable event calendar.

Social media marketing

Which social platforms can I publish to from PosterMyWall?

You can publish or schedule posts to Facebook, Instagram, TikTok, YouTube, LinkedIn, X, Pinterest, Google Business Profile and Threads. Free connects 1 account, Premium 3 and Premium Plus unlimited.

Can I schedule social media posts in advance?

Yes. Create a post, pick your accounts and a date and time, and PosterMyWall publishes it automatically. See social media scheduling.

Is there a content calendar?

Yes. The Content Planner shows your scheduled social posts, emails and events on one calendar.

Events marketing

Can I create an event page with PosterMyWall?

Yes. PosterMyWall's event marketing tool turns your design into a shareable event landing page with details, location, RSVPs, reminder emails, recurring dates and performance tracking. Free includes 2 event pages a month, Premium 10 and Premium Plus unlimited.

Can I collect RSVPs?

Yes. Every event page can collect RSVPs, and you can see who's coming in one place.

Can I sell tickets through PosterMyWall?

Yes, on paid plans. Premium has a 3.5% service fee, capped at $10 per ticket, until your total sales across all your events reach 1,000 tickets or $50,000; after that the fee is 5% with no cap. Premium Plus has a 2.5% service fee, capped at $5 per ticket, at any sales volume. Every order also carries a payment processing fee of 3% plus $0.30. The minimum ticket price is $10, and the free plan doesn't include ticketing. How to sell tickets.

Can I put an event calendar on my website?

Yes. The embeddable event calendar shows all your upcoming events on your own site and updates automatically.

Can I promote an event on every channel at once?

Yes. One-click promotion sends your event to social media, email and your event page together. Industry guides: restaurants, churches and nonprofits, bands, retail.

Email marketing

How do I create and send an email campaign?

Customize an email template in the drag-and-drop Email Maker, adding photos, videos, buttons, tables, social links or your own PosterMyWall designs. Premium subscribers publish directly from PosterMyWall; free users can export the email as HTML. See email campaigns.

How many emails can I send?

Premium includes 3,000 trackable email sends a month and Premium Plus includes 10,000, both with easy top-ups using credits. On the free plan you can design emails and export them as HTML to send through Gmail, Outlook or another provider. How to buy more sends.

Is PosterMyWall a good alternative to Mailchimp?

PosterMyWall is a strong fit for small businesses that want email and design in one tool, with branded templates, signup forms, personalization and scheduling alongside social and event tools.

How do I upload a contact list?

When publishing, enter your email name and subject, click Next, then Add a new audience > Upload CSV file. Full steps.

Can I collect subscribers with a signup form?

Yes, on every plan, including Free. Build a signup form, embed it on your site, share it as a link or show it as a pop-up, and new subscribers are added to your mailing lists automatically.

Why is @postermywall.com added to my sender address?

Free email addresses (like Gmail) often land in spam or get throttled, so PosterMyWall adds a @postermywall.com subdomain to keep campaigns delivering. To send from your own domain, upgrade to Premium Plus, which includes branded email addresses. Branded addresses aren't available on Free or Premium.

Can AI redesign my email?

Yes. Describe the change you want and AI Email Redesign restyles the email for you.

Digital signage

Can I use PosterMyWall for digital signage?

Yes. Customize a digital signage template (16:9 or 9:16), then choose Publish > Digital Signage to play it on a Smart TV or through partners such as Raydiant, ScreenCloud, Signagelive, Fugo, NoviSign, YoDeck and LG. On the free plan each design costs $14.95 (4K: $24.95); HD downloads are free on Premium. Guide.

Designing, sharing and teams

Designing

How do I make a flyer, and what size should it be?

Pick a flyer template, replace the text and images with your own, then download, print or share it. The standard US flyer size is 8.5 × 11 inches (US Letter); A4 and custom sizes are also available, and you can resize any design for free. Or let AI draft one with the AI flyer generator.

How do I make a poster online for free?

Choose a poster template, customize it in the editor and download a basic-quality file for free. Pay for a high-resolution file, or get unlimited downloads with Premium.

How do I design a restaurant menu?

Start from a menu template or the Menu Maker, add your dishes and prices, and upload food photos or use free stock images. Print it, share it online or show it on screens as a digital menu. More tips in the restaurant marketing guide.

How do I make an Instagram post?

Pick an Instagram post template, customize it, then post or schedule it straight to Instagram with the Instagram scheduler. Resize the same design into a story or reel for free.

How do I make a Facebook cover photo?

Choose a Facebook cover template, customize it and download it at the correct size. The same design can be resized into a cover video, post or story.

How do I make a YouTube banner?

Pick a YouTube channel art template, which is already the right size, then add your own images, text or stock photos. For videos, see YouTube thumbnail templates.

What size should a pamphlet or brochure be?

Choose a standard size such as US Letter or A4 when you start a brochure template, or set a custom size.

How do I turn a design into a video?

Open any image design and switch it to video in one click, or start from a video template. Upload your own footage or use stock video, then add effects, animations, text and AI subtitles. See the video editor.

Can I animate my designs?

Yes. Add animations to text and graphics on any design, including album covers, and download it as an MP4 or GIF.

Can I resize a design for different platforms?

Yes, for free. Resize any design into another format, such as a flyer into an Instagram post, and PosterMyWall adjusts the layout.

Can I save my brand colors, logo and fonts?

Yes. Brand Kits store your logos, colors and fonts so every design stays on brand. Premium includes 1 Brand Kit and custom font uploads; Premium Plus includes unlimited Brand Kits.

Can I make a QR code?

Yes. Use the free QR code generator and add the code to any flyer, poster or menu.

Sharing and collaboration

How can I share a design?

From the Share dialog in the editor or My Stuff, send it by email, publish it to your connected social accounts, or copy a link or HTML snippet to embed in a blog or website.

How do I let someone else edit my design?

Click Share > Let Others Edit Your Design, then copy the link or send email invitations.

Can several people work on a group of designs?

Yes. Shared Folders let colleagues edit, add, copy designs and invite others, based on the permissions you set.

Does PosterMyWall have a plan for teams?

Yes. Premium and Premium Plus can both be bought for teams, priced per tier rather than per person. Monthly Premium is $19 for 2–5 seats, $69 for 6–10 and $6 per seat for 11–100. Admins invite members from Premium Billing > Invite team. See PosterMyWall Teams and team pricing.

Accounts and support

How do I change my login email?

Go to Edit Profile > Manage Login Email. If your current email isn't verified, click Request Verification Link and open the email first. Then click Change Login Email, enter the new address and confirm it from the verification email.

I forgot my password. How do I log in?

Use the password reset form. If that doesn't work, you may have signed up with Google or Facebook; try logging in with those instead.

What's the fastest way to contact PosterMyWall support?

Use the support contact form or submit a request, describing the issue. For order questions, include the account email you ordered with. Our team's average first reply time is about 6 hours, and most requests are fully resolved in about a day. You can also search the Help Center.

Can I suggest a feature?

Yes. Share it through the Contact Us page or the feedback form.

Privacy

Does PosterMyWall share my information?

No. PosterMyWall never gives or sells your information to third parties for commercial use. See our legal and privacy policies.

How do I unsubscribe from marketing emails?

Click Unsubscribe in any PosterMyWall email, or ask Customer Support to remove you.

Can PosterMyWall post to my social accounts without permission?

No. PosterMyWall only accesses connected accounts with the permissions you grant and never posts without your approval. It complies with Facebook's Developer Policies.

How do I disconnect PosterMyWall from Facebook?

First set a password: open Edit Profile > Manage Login Details > Set password to login with email address. Then go to Manage Connected Accounts in Edit Profile and disconnect Facebook. You can reconnect Facebook, Google or Apple there anytime.

How do I disconnect PosterMyWall from Google?

In your Google Account, open Security > Third-party apps with account access, select PosterMyWall and click Remove Access.

How do I disconnect PosterMyWall from Dropbox?

In Dropbox settings, open Connected apps and remove PosterMyWall.

Earning with PosterMyWall

How can I make money selling my designs?

Customers who belong to the Design Community can earn money by selling their designs on a variety of print and digital products. Earn 35% royalty on downloads. Get Started as a template designer.

How do I unlock my full Designer Profile?

Publish at least 10 original, easily customizable templates in your account.

How do designers get paid?

Royalties are paid by PayPal at the start of each month once you have at least $50 unpaid. Add your PayPal account under Edit Profile > Royalty Payments, and track earnings in the Earnings tab of My Stuff.

Does PosterMyWall have an affiliate program?

Yes. The PosterMyWall affiliate program pays 20% commission on first-time subscriptions from customers you refer, with higher rates and bonuses for top partners. Sales are tracked in Impact. Affiliate earnings.