| Be present on Google and social media. Even a basic Google listing or Instagram page makes it significantly easier for new customers to find you. | Have zero online presence. If you can't be found online, you're invisible to most potential customers before they ever walk past your door. |
| Use multiple platforms relevant to your audience. Different customers discover restaurants in different places, Google Maps, TikTok, Instagram, Facebook. | Rely on only one platform. Putting all your effort into a single channel limits your reach and leaves gaps where customers are actively looking. |
| Choose platforms where your customers actually are. A late-night burger joint will reach more people on TikTok or Reels than on Facebook. | Market on platforms your audience doesn't use. Being active on the wrong platform wastes time and produces little return. |
| Post consistently, even during busy periods. Regular posting builds familiarity and trust over time, not just when you need more tables filled. | Post only when business is slow. Disappearing for weeks and suddenly posting deals creates confusion rather than loyalty. |
| Plan and promote events at least a week in advance. Lead time gives customers a chance to plan, build anticipation, and actually show up. | Announce events last minute. A day's notice gives people no time to plan, and most will have already made other arrangements. |
| Leverage seasonal moments and local events. Holidays, sports screenings, and seasonal specials are moments when people are already looking for somewhere to go. | Ignore high-demand periods. Skipping seasonal opportunities means missing the moments when customer intent is at its highest. |
| Run offers when it fits your brand. A weekday lunch discount or a loyalty reward can bring in customers during quieter periods without devaluing your brand. | Avoid promotions altogether. Occasional, well-timed offers drive traffic and reward customers without undermining your pricing. |
| Reward and acknowledge loyal customers. Regulars spend more and refer others. A simple loyalty offer or personal shoutout goes a long way. | Focus only on acquiring new customers. Repeat customers are your most reliable revenue source and the easiest to market to. |
| Make it easy for customers to contact and book. Clear hours, active response channels, and easy reservations remove friction at the moment of decision | Make it hard to get information or reserve. If customers can't quickly get answers, they'll move on to somewhere that makes it easier. |
| Use clear, well-lit visuals. A well-lit phone photo of your best dish will always outperform a dark, blurry image, regardless of how good the food actually is. | Post poor quality images. Bad visuals make even great food look unappealing and signal a lack of care about presentation. |
| Repurpose one design across platforms and sizes. Adapting a single design saves time, keeps branding consistent, and maintains a professional look everywhere. | Create new designs from scratch every time. Starting over for each platform wastes effort and produces an inconsistent brand appearance. |